ProactivePack – The best BMC TrueSight companion product

ProactivePack 22.11 now available

We are pleased to announce the release of ProactivePack 22.11. Key enhancements include :

Platform

  • Brand new configurable Splash page, including bookmarks and shortcuts into page contents.
  • Drop support for PHP 5.5

Blackout

  • Support for blackout for HELIX AIOps services

Data Editor

  • New backup/restore capability from the GUI (Both for Helix and TrueSight).

Self-Service Monitoring

  • HELIX threshold management improvements

QuickQueries

  • Cleanup utility to delete old data from database

ProactivePack present at NTT Data ITSM Info day

In Vienna, November 10 2022 ! Information under this link.

ProactivePack 22.05 now available

What is new in this version

Helix Blackout Management

  • New Module
    • Manage BHOM event blackout policies securely
    • Use calendars created using the Helix Calendar module

Helix Calendar

  • New module

Helix Data Editor

  • New module
    • Manage dynamic enrichment data used in BHOM advanced enrichment event policies
    • Send test events to validate enrichment

Helix SelfService Monitoring Portal

  • Reporting on BHOM Thresholds available

SelfService Monitoring Portal

  • PDF Generation performance improved

Blackout Management

  • The module can be virtualized (i.e. several Blackout modules can be created for e.g. different cells)
  • New parameters:
    • CustomBOFileName to identify the file containing custom blackout definitions
    • BlackoutProfilsModuleName to identify the module containing the blackout profiles
    • BlackoutMgtModuleName to identify the Blackout module used by the Blackout profiles module

Quick Queries

  • In table views, columns resizing now available

ProactivePack sponsor at BMC SKO

ProactivePack sponsored BMC Sales Kick Off FY23 – both in Las Vegas and Dubai

ProactivePack 21.11 now available.

What is new in this version

Global

  • New MenuOrder parameter to control the order of the top-level menu entries
  • End of support for PHP 5.4

Helix Blackout Management

  • New Module
    • Manage BHOM event blackout policies securely
    • Use calendars created using the Helix Calendar module

Helix Calendar

  • New module

Helix Data Editor

  • New module
    • Manage dynamic enrichment data used in BHOM advanced enrichment event policies
    • Send test events to validate enrichment

Blackout Management

  • The module can be virtualized (i.e. several Blackout modules can be created for e.g. different cells)
  • New parameters:
    • CustomBOFileName to identify the file containing custom blackout definitions
    • BlackoutProfilsModuleName to identify the module containing the blackout profiles
    • BlackoutMgtModuleName to identify the Blackout module used by the Blackout profiles module

Data Editor

  • New parameter DisableDataBar to enable/disable the display of the data distribution graph.

ProactivePack now on HELIX !

ProactivePack for HELIX Events is now available. Expand BMC HELIX capabilities using ProactivePack for HELIX Events to easily manage enrichment data, Calendars and Blackouts through a secure and user friendly interface.

ProactivePack allows organizations to securely delegate event enrichment, Blackout management, Calendars management to users without Admin privileges.

ProactivePack for HELIX Event: Blackout creation
ProactivePack for HELIX Event: Blackout creation

ProactivePack for Monitoring V2.0

ProactivePack for Monitoring version 2.0 is available. Now includes wizards for threshold and monitoring configuration, as well as a new configuration reporting UI. Check the presentation or contact us !

ProactivePack for monitoring 1.2 !

The road has been long – but we are proud to release ProactivePack for monitoring 1.2 – true self-service for monitoring configuration & reporting !

ProactivePack sponsor at BMC Sales KickOff in Vegas !

ProactivePack will be sponsoring the BMC Sales KickOff FY2020 in Las Vegas – BMC’ers, partners, speaking customers, see you there April 15-17 !

ProactivePack at BMC Tech Days in Paris

Full house for the G2S (Groupama) presentation of their succesful implementation of TrueSight and ProactivePack by StratOrga.

https://communities.bmc.com/events/1298

ProactivePack in the US

We have signed, through the BMC MarketZone partnership, a first deal in the US with an important financial services company in New-York City. The first of  a long series !

Version 3.5 is available !

Proud to announce ProactivePack version 3.5 !

We are pleased to announce version 3.5 of ProactivePack. This version includes among other additional features :

  • TrueSight authentication – leverage TrueSight Presentation Server to authenticate in ProactivePack
  • Linked menus in Blackout and DDA Editor – Make choices for slot Y dependent on the choices of slot X
  • Additonal report templates
  • Extensions to the Blackout event API
  • And a lot more ! Check the forum page for details.

 

Joined IT Concepts / BMC / ProactivePack event in Zürich

Full house on September 20 at the Zürich Sheraton for a presentation of TrueSight and ProactivePack.

Thank you to all attendees and to IT Concepts Switzerland for a great event organization !

ProactivePack on Marketzone and version 3.4.2 released !

ProactivePack is now available globally as a BMC MarketZone product. This means you can buy it through BMC (less paper !), and also provides another proof of the value we deliver in TrueSight environments !

We have also released version 3.4.2 of ProactivePack – check out the new features on our forum  !

 

 

October 2017 – ProactivePack 3.3

We are happy to use our brand new website to announce ProactivePack 3.3 ! This release has been packed with new features, either roadmapped from our end or requested on the forum by our growing customer base !

New features include :

  • Global
    • Support for PHP7 and PHP7.1
    • German and Spanish localization, internation date/time formats.
    • Improved security
      • Encryption for all application passwords
      • Improved audit
    • Improved navigation

 

  • Calendar
    • Visualize which data consume which calendar !

 

  • Blackout Management
    • Enable/Disable blackouts in one click
    • Tooltips can be added in the blackout form

 

  • DDA Replication
    • Option to consider only a subset of DDA entries during replication.

 

  • DDA Modifier
    • Enable/disable an entry in one click
    • Storage of last modifier information
    • Date modification now showing by default in the table view.

 

  • Quick Queries
    • Context menu available in event reports to create new data directly from events
    • Ability to add background images and objects in a weather map (images, text, urls)
    • Ability to report on class-specific custom slots.
    • Ability to build advanced conditions based on regular expressions

February 2017 – ProactivePack V3.2 is available !

New features include among others :

DDA Replication (new module !)

  • Replicate any DDA from one to many cells
  • Consistency (DDA definition validation)
  • Multiple update mechanisms (overwrite, merge, etc)
  • Comprehensive logging
  • Backup of DDA before applying
  • Integrated in DDA Modifier

Global

  • Help menu in top banner
  • AllowConfigTextEditor permission for direct edition of configuration files.
  • Persistence of table filters & pagination settings.

Blackout Management

  • Add privilege to allow or not ‘apply on existing event’ feature
  • Actions are now in a context menu
  • Impact Management Blackout improved
  • Blackout profile details now available on blackout tabular vie

 DDA Modifier

  • Actions (copy/modify/delete) are now in a context menu
  • New action “view details” for a quick overview of the DDA record
  • “text:” external source to provide simple values to the creation dialog.
  • New configuration parameter SortDirective for a default sort of the table view
  • Integration with DDA Replication module with a new configuration parameter ReplicationTasks
  • Custom extensions can be added to the context menu.

 Quick Queries

  • Event table queries can be defined to use a specific colon set.
  • New drill-down logic from one query to the other (or another dashboard)
  • Event tables queries can be included in dashboards
  • Resizable & repositionable queries in dashboards
  • All emails are sent by the ProactivePack server.
  • Has_substring operator can be used in QuickQueries advanced conditions
  • mc_notes & mc_operations can be stored (as a string) in the main event table and queried upon.
  • “Save as” button to clone existing queries

October 2016

We will exhibit at the BMC Exchange day in London on November 10.

Register here : http://www.bmc.com/forms/XPL-BMC-Exchange-London-NOV16-Email.html

September 2016 – ProactivePack V3.1 is out !

New features include among others :

Blackout Management

o   New link from Blackout Profiles to set a Blackout on a Profile

o   Linked menus for easier Object-based blackout

DDA Modifier

o   DDA deletion confirmation window

o   Performance optimizations

Quick Queries

o   Weather charts are now available in all report types

o   Reports can be generated in PDF, HTML or XLS format and sent over email

January 2016 – Announcing ProactivePack V3 !

ProactivePack V3 will release in February. It includes a complete rework of the GUI, now based on a fully responsive framework.

Other cool new features include :

– PDF report generation for Quick Queries – send PDF event reports over email

– LDAP/AD integration for authentication

March 2016 – ProactivePack V3 available !

Full responsive UI and important new features such as PDF report generation, AD integration, and more !!

ProactivePack exhibitor at BMC Exchange in Paris on February 9

Join us at BMC Exchange in Paris for face-to-face meetings and a lot more !

Registrations